{"xsrfToken":"178307b794c5653177ba47a64138fa5d543704a3_lout","branding":{"id":"3","key":"wuxtech","name":"Wuxiaworld Tech Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8dc71e56-6736-4e3b-9cf5-b36f559e732f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWE5NmMzYy1hYjY4LTRiZGItODZkOC0wZGRmNGNhZjZkYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhkYzcxZTU2LTY3MzYtNGUzYi05Y2Y1LWIzNmY1NTllNzMyZiI6WyJyZWFkIl19LCJleHAiOjE3NDQzMzc1MDEsIm5iZiI6MTc0NDMzNjkwMX0.5u9XcYFDsS9fsVWyx6i0rDMtpii6l8f0u2A2gVYOpaE&client=81a96c3c-ab68-4bdb-86d8-0ddf4caf6dbb&height=300&mode=fit","bannerMediaApiFileId":"8dc71e56-6736-4e3b-9cf5-b36f559e732f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"wuxtech","projectId":10004,"serviceDeskId":3,"name":"Wuxiaworld Tech Support","description":"<p>Welcome!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"40","name":"Account deletion","descriptionHtml":"","callToAction":"Account deletion","introHtml":"<p>We'll be sad to see you go <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/sad.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":10500,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[7],"key":""},{"id":"22","name":"Account support","descriptionHtml":"","callToAction":"Account support","introHtml":"<p>Unable to log into Wuxiaworld? We'll help you out!</p>","icon":10494,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[7],"key":""},{"id":"28","name":"APP support","descriptionHtml":"","callToAction":"APP support","introHtml":"<p>If you are having problems with the app, let us know here.</p>","icon":10471,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[6],"key":""},{"id":"36","name":"General inquiry","descriptionHtml":"","callToAction":"General inquiry","introHtml":"<p>Questions about charges, VIP, subscription, etc.</p>","icon":10466,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[12],"key":""},{"id":"17","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[6],"key":""},{"id":"34","name":"Inconsistent quality","descriptionHtml":"<p>All claims will be verified. Please, make sure your report is accurate, as this is a serious matter.</p>","callToAction":"Inconsistent quality","introHtml":"<p>We take translation quality very seriously. Report novels that suffer from quality issues here.</p>","icon":10500,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[10],"key":""},{"id":"41","name":"Privacy","descriptionHtml":"","callToAction":"Privacy","introHtml":"<p>Do you have any privacy concerns? If so, please report them here.</p>","icon":10508,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7],"key":""},{"id":"37","name":"Refunds","descriptionHtml":"","callToAction":"Refunds","introHtml":"<p>Refund requests, incorrect billing...</p>","icon":10484,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[12],"key":""},{"id":"31","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[6],"key":""},{"id":"39","name":"Schedule not met","descriptionHtml":"<p>All claims will be verified. Please, make sure your report is accurate, as this is a serious matter.</p>","callToAction":"Schedule not met","introHtml":"<p>Let us know if there are problems with the schedule of some novel.</p>","icon":10488,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[10],"key":""},{"id":"24","name":"Website support","descriptionHtml":"","callToAction":"Website support","introHtml":"<p>If you are having problems with the website, let us know here.</p>","icon":10487,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[6],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Computers"},{"id":7,"name":"Logins and Accounts"},{"id":10,"name":"Content issues"},{"id":12,"name":"Billing"}],"orderMapping":{"7":[22,40,41],"12":[36,37],"6":[17,24,28,31],"11":[34],"10":[39,34],"5":[22,28,17,31,24]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WUXTECH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWE5NmMzYy1hYjY4LTRiZGItODZkOC0wZGRmNGNhZjZkYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMzgxMDEsIm5iZiI6MTc0NDMzNjkwMX0.VAef_PcW4tsuq7eVv2sa8udkYJ0R62e6YRHs_f3opJQ","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"81a96c3c-ab68-4bdb-86d8-0ddf4caf6dbb","tokenDurationInMins":20}},"reqCreate":{"id":28,"projectId":10004,"form":{"name":"APP support","descriptionHtml":"","callToAction":"APP support","intro":"<p>If you are having problems with the app, let us know here.</p>","instructions":"","icon":10471,"iconUrl":"https://wuxiaworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Chapters not displaying","descriptionHtml":"<p>e.g. Chapters not displaying</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Details","description":"Please provide an explanation of the problem and details, such as the phone you are using, if you have a custom rom, etc.","descriptionHtml":"<p>Please provide an explanation of the problem and details, such as the phone you are using, if you have a custom rom, etc.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10070","fieldConfigId":"10174","label":"Privacy policy","description":"(https://www.wuxiaworld.com/privacy-policy)","descriptionHtml":"<p>(<a href=\"https://www.wuxiaworld.com/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.wuxiaworld.com/privacy-policy</a>)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10128","label":"I confirm that I have read and agree to the Privacy Policy","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/28","calendarParams":{"firstDay":0,"date":"2025-04-11T04:01:41+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWE5NmMzYy1hYjY4LTRiZGItODZkOC0wZGRmNGNhZjZkYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMzgxMDEsIm5iZiI6MTc0NDMzNjkwMX0.VAef_PcW4tsuq7eVv2sa8udkYJ0R62e6YRHs_f3opJQ","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"81a96c3c-ab68-4bdb-86d8-0ddf4caf6dbb","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wuxiaworld","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"178307b794c5653177ba47a64138fa5d543704a3_lout","baseUrl":"https://wuxiaworld.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://wuxiaworld.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"81a96c3c-ab68-4bdb-86d8-0ddf4caf6dbb","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fe82cf273514420980051850991b64c8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}